[Podcast] How Big Data and Omnichannel Engagement Activates Samsung Customer Loyalty

  • May 31 2017
  • Resource: Multimedia

In the latest Loyalty360 case study podcast, Samsung harnesses the power of Big Data to engage customers across multiple channels, allowing them to interact with the brand however--and whenever--is most convenient for them.  Read More

[Podcast] How Gold's Gym Intensified Employee Engagement and Strengthened CX

  • May 17 2017
  • Resource: Multimedia

Providing the type of customer experience needed to incite engagement and, ultimately, win brand loyalty is a complex undertaking. Multiple factors must be considered at numerous points along the entire customer journey. Today, brands hear so much...Read More

Loyalty360 BrandVision: Celebrity Cruises

  • May 15 2017
  • Resource: Multimedia

P.F. Wilson speaks with Lee Moreau, director of loyalty marketing at Celebrity Cruises, about the importance of creating personalized, memorable experiences for guests at every touchpoint.  Read More

Loyalty360 BrandVision: Chicken Salad Chick

  • May 08 2017
  • Resource: Multimedia

Loyalty360's P.F. Wilson speaks with Ali Rauch, director of marketing at Chicken Salad Chick, about how the brand approaches customer loyalty through its Craving Credits mobile app.  Read More

[Podcast] What We're Seeing & Hearing - Episode 5

  • January 31 2017
  • Resource: Multimedia
  • Loyalty360

In Episode 5 of the What We’re Seeing & Hearing podcast, a brand turns the tables on Mark Johnson and asks the Loyalty360 CEO/CMO about loyalty marketing and some of the challenges therein. Mark covers several...Read More

[Podcast] What We're Seeing and Hearing: Episode 4

  • January 17 2017
  • Resource: Multimedia
  • Loyalty360

Loyalty360 CEO/CMO Mark Johnson gives his insight on some of the hot trends and topics in loyalty management today in Episode 4 of What We’re Seeing & Hearing. In today’s installment, Mark addresses the concepts of understanding...Read More

What We're Seeing & Hearing - Episode 3

  • August 30 2016
  • Resource: Multimedia
  • Mark Johnson

In episode 3 of "What We're Seeing & Hearing," Loyalty360 CEO Mark Johnson details customer experience specifically as it relates to the healthcare industry. The Affordable Care Act has disrupted the playing field in significant...Read More

What We're Seeing & Hearing - Episode 2

  • August 26 2016
  • Resource: Multimedia
  • Mark Johnson

"What We're Seeing & Hearing" is a new podcast from Loyalty360 that explores the trends, topics, and latest developments in the world of customer loyalty. Each episode, we'll speak with CEO Mark Johnson about where the...Read More

What We're Seeing & Hearing - Episode 1

  • August 17 2016
  • Resource: Multimedia
  • Mark Johnson, Loyalty360

"What We're Seeing & Hearing" is a new podcast from Loyalty360 that explores the trends, topics, and latest developments in the world of customer loyalty. Each episode, we'll speak with CEO Mark Johnson about where the...Read More

[Podcast] Loyalty360 Webinar Series: Leaving Loyalty on the Table: Key Findings from the Bond Loyalty Report 2016

  • June 23 2016
  • Resource: Multimedia
  • Loyalty360

Join Bond's EVP, Strategy Sean Claessen and VP Design & Strategy Scott Robinson as they share key 2016 Bond Loyalty Report findings and insights including:How satisfied are consumers with loyalty programs?Which loyalty programs perform...Read More

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