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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
Most travel and hospitality brands are laser-focused on engaging guests while they’re on-property. And it makes sense, right? Guests are right there, in reach, interacting in-person with the brand and staff. But the customer’s...Read More
Shoveling snow, grocery shopping, folding laundry, some daily activities just don’t scream fun…but maybe they should. We’ve all heard about gamification– using game design elements to drive desired behavior while...Read More
I love New Year’s Resolutions! Every December, I enjoy reflecting on what I’ve learned in the last 12 months, and set goals to grow professionally and personally. On my list again this year, is studying opportunities to...Read More
I started my career in sales. In sales, you learn very quickly that it is much easier to sell to an existing – rather than a new - customer. The fact that existing customers are valuable isn’t a difficult concept to grasp...Read More