[Podcast] Expedia Group Director Focuses on Hyper-Personalization and Customer Feedback

Expedia Group is a travel technology company that provides travel fare aggregators and travel metasearch engines through its numerous websites. These include, among others, carrentals.com, cheaptickets.com, expedia.com, and hotels.com. In total, the company offers over 200 travel booking sites in 75 countries, has over 22,000 employees in more than 30 countries, and has earned 45 percent of its revenue internationally. It has garnered $97.5 billion in gross bookings, $11 billion in revenue, and $344 million in room nights. 
Recently, Loyalty360 sat down with Brandon Ehrhardt, Director for Platform Services—Loyalty at Expedia Group to discuss VIP Access, Expedia Group’s platform loyalty program.