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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
Aug 24, 2010—Alterian (http://www.alterian.com) (LSE: ALN), the leader in customer engagement technology and solutions (http://www.alterian.com/products), today announced the results of its Engaging Times Summit survey on brand...Read More
Birkman International’s Sophisticated Personality Assessment Testing Helps Build Productive Teams Based on Employees’ Strengths, Motivations and Styles of EngagementHOUSTON...Read More
MERCHANTS RESPOND WITH BETTER DEALS, EXPAND SOCIAL NETWORKSMONTEREY, Calif., Aug. 18—As retail businesses gear up for the holidays and for what they hope will be a profitable fourth quarter, a survey conducted by SHOP.COM indicates that...Read More
Quebecers rate customer care behind competitive price and quality productsWhen it comes to opening their wallets, Quebecers are becoming less and less interested in good service than scoring a bargain, a new survey shows.The importance of...Read More
Survey Tracks Consumer Reaction and Widespread Use of New Geolocation ToolsBOULDER, Colo., July 13—Geolocation tools—applications that broadcast the physical location of consumers when they’re online—are the latest...Read More
With over 20 billion credit card purchase transactions in the US in 2009 and a highly complex system for processing those transactions, it’s not surprising that credit card information is a key target for thieves. Thieves have become adept...Read More
Today, customer loyalty and rewards programs are everywhere – it seems like every brand has one and the average consumer is carrying a handful of laminated cards from big retailers alongside a few hole-punched printed cards from their...Read More
Today’s mobile, web-connected, social-networking consumer society demands exceptional service from retailers. Without it, shoppers simply go elsewhere. Your customers have access to vast amounts of information, including comparative...Read More
During 2008 and 2009, consumer confidence in corporations and their leaders steadily declined. Billion- dollar banks have failed, insurance and mortgage giants have declared bankruptcy, big box retailers have collapsed and once “too-big...Read More
The move to contactless payments is gaining momentum. Consumers have a strong preference for such technology and merchants are using contactless payments to reduce waiting times, satisfy customers and boost sales.
Across the United States, a...Read More