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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
Download the White Paper to Learn MoreBasics like quality service and fair pricing are no longer enough. Modern consumers demand the best customer service, personalized interactions and connected experiences across all channels. And the brands...Read More
Download the White Paper to Learn MoreBrands see personalization as the key to building customer loyalty and growing their business, but depending on who you ask, you may get different perspectives on what "personalization" is, and how...Read More
2020 Brings Retailers a New Set of Challenges
Retailers are facing new challenges this year that will get harder to overcome with the expected economic downturn.
Premium Loyalty has proven to be a successful way for retailers to get a step above...Read More
Check out the best books on customer experience, chosen by our very own experts. From updated classics to new research and insights into what makes customers tick, we’ve got you covered.
[NOTE: This is NOT a whitepaper. Its a light...Read More
Personalization is ubiquitous in the loyalty space and yet marketers are still struggling to get it right, to develop deep and meaningful relationships with their consumers.Customers themselves are tired of brands mining a wealth of information...Read More
This fall, the Loyalty360 brand committees expressed a need to focus on a small group of trends and topics to help guide the focus for the next year. Several very important trends were initially suggested and the overall Loyalty360 membership was...Read More
Transactional loyalty is not enough.
Somewhere along the way, loyalty has gotten lost among heavy discounting and the hundreds of daily promotional offers inundating consumers. Because of this influx of information, customers frequently depend on...Read More
The connected world presents individuals and businesses alike with great opportunities and challenges – many of which are yet to be fully realised or understood. As our reliance on connected devices, online accounts and transactions...Read More
Consumers around the world are shopping online more every year. In 2019, they will buy more than $3 trillion from retail websites, and ecommerce will account for one-sixth of global retail sales, Internet Retailer estimates. And, while many...Read More
Consumers don’t care if your brand disappears.
At least that is the case according to a recent study from Havas, which revealed consumers felt that 77 percent of brands could disappear, and no one would really care. To answer the obvious...Read More