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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
IT'S TIME DIGITAL CX BECAME A TOP BUSINESS PRIORITY
In recent months, global pandemic and economic stress have forced every business to undergo a rapid and forced organizational transformation. Digital commerce, content, account management...Read More
Prepare For the ReboundFocus on Building and Maintaining Customer LoyaltyIf you’re like any other B2C company, you’re struggling with what and how to communicate with consumers during this crazy time. In preparation for the rebound, it...Read More
Generali Global Assistance (GGA) partnered with Identity Theft Resource Center (ITRC) and polled seniors (ages 55+) and millennials (ages 21-37) to gain a better understanding of how they behave and what protection practices they employ in today...Read More
Loyalty360’s Top 4 Trends in Customer Loyalty for 2020, were selected by a group of more than 75 representatives from Loyalty360 brand members.
These topics will not only guide Loyalty360 content, research, benchmarks, community, and...Read More
As an unbiased, objective, and market-driven association for customer loyalty, Loyalty360 is in a unique position to help brands navigate their challenges.
From the challenge of offering unique experiences to personalization to security breaches...Read More
Download the White Paper to Learn MoreBasics like quality service and fair pricing are no longer enough. Modern consumers demand the best customer service, personalized interactions and connected experiences across all channels. And the brands...Read More
Download the White Paper to Learn MoreBrands see personalization as the key to building customer loyalty and growing their business, but depending on who you ask, you may get different perspectives on what "personalization" is, and how...Read More
2020 Brings Retailers a New Set of Challenges
Retailers are facing new challenges this year that will get harder to overcome with the expected economic downturn.
Premium Loyalty has proven to be a successful way for retailers to get a step above...Read More
Check out the best books on customer experience, chosen by our very own experts. From updated classics to new research and insights into what makes customers tick, we’ve got you covered.
[NOTE: This is NOT a whitepaper. Its a light...Read More
Personalization is ubiquitous in the loyalty space and yet marketers are still struggling to get it right, to develop deep and meaningful relationships with their consumers.Customers themselves are tired of brands mining a wealth of information...Read More