Digital Transformation Using Data-Driven Insights for Exceptional Customer Engagement

  • July 14 2017
  • Resource: Research And Reports
  • The Pitney Bowes Team

Digital transformation (DX ) is an expansive and, at times, confusing discipline, but mastering it is an unavoidable reality for any organization—even those that were “born digital”—wanting to remain competitive in a...Read More

Customer Loyalty and the Transformation of Commerce

  • July 13 2017
  • Resource: Research And Reports
  • FIS Global Team

Commerce is a complex and diffuse space with offerings, promotions, and communications overlapping across channels ranging from mobile apps to physical-world retail, mail order, and telephone order. Efforts to differentiate and drive sales are...Read More

The Battle for Love & Loyalty: The Loyalty Report 2017

  • July 06 2017
  • Resource: Research And Reports
  • The Bond Brand Loyalty Team

PUNCHING ABOVE YOUR WEIGHTThis year, the gloves come off as we pit champions versus challengers in a battle for consumer love and loyalty. Changes in Program Member attitudes and behaviors are reshaping the loyalty landscape and pressuring...Read More

Why Cash is Not Always King in Channel Incentive Programs

  • July 03 2017
  • Resource: Research And Reports
  • The Perks Team

Is your partner rewards program working? Many programs fail to achieve higher partner engagement and performance because of the assumption that one size fits all. In this eBook you will learn how to design a plan that is cognizant of various job...Read More

Managing A Loyalty Program’s Cost Per Point

  • June 30 2017
  • Resource: Research And Reports
  • The RewardsOps Team

Managing a loyalty program’s financial drivers is crucial to its success, regardless of size. Loyalty currency issued carries a monetary value that can increase a company’s liability and deferred revenue accounts. Cost per point (CPP...Read More

The Ultimate Guide to Omnichannel Loyalty

  • June 21 2017
  • Resource: Research And Reports
  • The CrowdTwist Team

Customer experience is king. According to a Walker study, by the year 2020 customer experience will overtake price and product as the key brand differentiator. How can brands ensure they are meeting customer expectations? A good customer...Read More

NeuroMarketing and Loyalty

  • June 05 2017
  • Resource: Research And Reports
  • Keith Chandler

I can remember being a wee little boy in tow for weekly grocery trips with my great-grandmother and running to and fro in the back seat of that huge green Chevrolet.  It was a great way for me to spend time with her, but I was far too young...Read More

Along the Continuum to Loyalty: What Every Brand Should Know

  • May 18 2017
  • Resource: Research And Reports
  • The Snipp Team

In today’s increasingly competitive retail landscape, marketers are continually searching for the most effective way to attract and retain customers. But standing out and being noticed on the shelves, in the aisles and along e-pathways is...Read More

GRIT CPR Report: 2017 Global Respondent Engagement Study

  • May 15 2017
  • Resource: Research And Reports
  • GreenBook

In the Q3-Q4 2016 edition of the GRIT Report, we at GreenBook asked participants to rank various factors in importance when designing a study. Respondent Experience was at the absolute bottom of the list, which we found quite alarming...Read More

Leveraging Loyalty to Pump Up Petroleum Profits

  • May 15 2017
  • Resource: Research And Reports
  • The DataCandy Team

In the petroleum industry, price continues to dominate and volatile gas prices have taught consumers to seek out deals, discounts, and loyalty programs to score the best value. Such influencers not only impact where consumers purchase gas, but how...Read More

Displaying results 71-80 (of 351)
 |<  <  4 - 5 - 6 - 7 - 8 - 9 - 10 - 11 - 12 - 13  >  >| 
ad
ad

THE LOYALTY PULSE SURVEY

VIEW ALL
Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?