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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
The US is a highly developed loyalty market – considering the average number of programs per member, the percentage of consumers who participatein programs, and the number of programs operating in this market. In the US market, not...Read More
In a world abuzz about “Big Data,” there is a rapidly growing awareness of a major gap in strategic roadmaps: collecting and maintaining “Small Data.” As the industry struggles to define Big Data, let alone determine how...Read More
The question facing most brands is: How do You Increase the Spend and Frequency from your Consumers? The purpose of our research was to uncover data and best practices around the use of cards within a loyalty program. We found...Read More
The economic turmoil of the last five years has left imprints on the financial industry that their products, programs and customers will feel for years. This document looks at impacts to loyalty programs, customer reactions, and what the...Read More
In this whitepaper, you'll learn how you can use gamification to engage your customers, employees and partners.
Your customers are hungry for reward, status, achievement, competition and self-expression, and they'll go out of their way...Read More
To Marketers Everywhere,
We’re probably a lot like you. Work-obsessed, multi-tasking, out-of-the-box-thinking, analytic fiends. We’re marketers. And we think we should probably start a support group for people who can’t...Read More
BUSTING the 5 Myths of Incentive Programs
Sure, you can motivate people to do almost anything you want by paying them… and there’s no question that offering incentives can be a powerful way to get your customers...Read More
Proactive Customer Communication (PCC) refers to any outbound communications solution that delivers proactive notifications, alerts or other messages. Recipients can include consumers, constituents, patients, partners, or students and the...Read More
In 2012, a monumental event occurred in Canada, one that saw Canadians finally embrace the destiny they had always been told would come, but which never seemed to arrive: Rush was finally inducted into the Rock and Roll...Read More
Numerous studies have attempted to address and remedy shopping cart abandonment, both on the web and in the mobile space. This previous research has covered a wide range of topics to include user feedback, user behavior, user experience...Read More