Emotional Loyalty in 2019: The Psychology Behind Consumer Behavior

  • July 01 2019
  • Resource: Research And Reports

Creating an emotional bond between your brand and your customer is not an easy task in 2019.  It means brands need to understand and relate to customers on a deeper level.  It requires business to empathize with consumers and to truly...Read More

Survival Of The Fitting Room: How Brick-and-Mortar Retail Is Transcending The Physical-Digital Divide

  • June 27 2019
  • Resource: Research And Reports

The retail apocalypse is altering the shopping landscape - but for those retailers able to adapt, the future has a lot to offer. In This Article, You'll Learn: - What's really behind the retail apocalypse - The technology trends that...Read More

State of the Headless CMS Market

  • June 25 2019
  • Resource: Research And Reports

The Ultimate Guide to Headless CMSYour audience expects a seamless, personalized experience across channels and a headless CMS is the way to deliver it. Discover the benefits of a headless solution. Why read the guide:Determine if headless is...Read More

The Loyalty Report '19 Redux: The New Story of Loyalty

  • June 21 2019
  • Resource: Research And Reports

Loyalty Programs continue to drive results for Brands, but everywhere we look, we're reminded that change is constant.  New competitors, evolving technologies and rising customer expectations are putting Programs in flux and placing...Read More

MicroExperiences: The Key Secrets to Brand Loyalty

  • May 29 2019
  • Resource: Research And Reports
  • The Annex Cloud Team

It’s no secret that customer experience is everything in retail. During every stage in the funnel, from exploring your brand presence on social media all the way to the checkout process. It’s about ensuring every single step has a...Read More

Back to School Engage Report Research and Real World Examples to Help Brands Better Engage With Consumers

  • May 28 2019
  • Resource: Research And Reports
  • The Prizelogic Team

When asked which category caused them the most stress, parents indicated anxiety across all major Back to School shopping categories. While Computers and Electronic Gadgets are typically the most expensive purchases, social pressures and the range...Read More

20 Brands Consumers Can't Live Without: How To Earn Customer Loyalty in 2019

  • April 23 2019
  • Resource: Research And Reports
  • The CrowdTwist Team

What makes customers loyal in 2019? What are brands doing to stand out from the competition and win the hearts and share of wallet of consumers. Which brands are leading the pack? In this e-book we present the top five and take an indepth look...Read More

How to Build a Loyalty Program for the Modern Consumer

  • March 21 2019
  • Resource: Research And Reports
  • The Clarus Commerce Team

Traditional retail was all about the retailer. So too were traditional loyalty programs. With points, discounts, and other purely transactional elements, everything focused on trying to make the customer loyal to the retailer. Loyalty was viewed...Read More

Confirmit CX Nudge Time to Take Action: A CX Engagement Toolkit to Support True Business Impact

  • March 11 2019
  • Resource: Research And Reports

Are you surprised that your CX program is not delivering the results you are expecting? Is it struggling to drive sustainable change? Despite the comprehensive feedback your program has collected. Despite the advanced analytics identifying the key...Read More

2019 Loyalty Barometer Report: What Consumers Think of Loyalty & Reward Programs

  • March 05 2019
  • Resource: Research And Reports

In 2017, HelloWorld, A Merkle Company released its first Loyalty Barometer Report -- a look at how consumers really feel about reward programs and where brands may need to pivot to accommodate consumer preferences. Due to the quickly-evolving...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?