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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
Creating an emotional bond between your brand and your customer is not an easy task in 2019. It means brands need to understand and relate to customers on a deeper level. It requires business to empathize with consumers and to truly...Read More
The retail apocalypse is altering the shopping landscape - but for those retailers able to adapt, the future has a lot to offer.
In This Article, You'll Learn:
- What's really behind the retail apocalypse
- The technology trends that...Read More
The Ultimate Guide to Headless CMSYour audience expects a seamless, personalized experience across channels and a headless CMS is the way to deliver it. Discover the benefits of a headless solution. Why read the guide:Determine if headless is...Read More
Loyalty Programs continue to drive results for Brands, but everywhere we look, we're reminded that change is constant. New competitors, evolving technologies and rising customer expectations are putting Programs in flux and placing...Read More
It’s no secret that customer experience is everything in retail. During every stage in the funnel, from exploring your brand presence on social media all the way to the checkout process. It’s about ensuring every single step has a...Read More
When asked which category caused them the most stress, parents indicated anxiety across all major Back to School shopping categories. While Computers and Electronic Gadgets are typically the most expensive purchases, social pressures and the range...Read More
What makes customers loyal in 2019? What are brands doing to stand out from the competition and win the hearts and share of wallet of consumers. Which brands are leading the pack?
In this e-book we present the top five and take an indepth look...Read More
Traditional retail was all about the retailer. So too were traditional loyalty programs. With points, discounts, and other purely transactional elements, everything focused on trying to make the customer loyal to
the retailer. Loyalty was viewed...Read More
Are you surprised that your CX program is not delivering the results you are expecting? Is it struggling to drive sustainable change? Despite the comprehensive feedback your program has collected. Despite the advanced analytics identifying the key...Read More
In 2017, HelloWorld, A Merkle Company released its first Loyalty Barometer Report -- a look at how consumers really feel about reward programs and where brands may need to pivot to accommodate consumer preferences. Due to the quickly-evolving...Read More