The Definitive Guide to Premium Loyalty

  • April 29 2020
  • Resource: Research And Reports

Have you noticed the number of loyalty program relaunches lately? Target, Macy’s, Starbucks, and others have revamped or enhanced their programs over the past couple of years, just to name a few. And it’s no surprise. Shopping habits...Read More

The Total Economic Impact™ Of Qualtrics CustomerXM

  • April 22 2020
  • Resource: Research And Reports
  • The Qualtrics Team

The Qualtrics XM™ (experience management) Platform provides a solution for capturing, monitoring, analyzing, and acting on feedback to improve customer, employee, brand, and product experiences. Qualtrics CustomerXM, built on Qualtrics XM...Read More

The Digital Experience Playbook

  • April 22 2020
  • Resource: Research And Reports
  • The Qualtrics Team

IT'S TIME DIGITAL CX BECAME A TOP BUSINESS PRIORITY In recent months, global pandemic and economic stress have forced every business to undergo a rapid and forced organizational transformation. Digital commerce, content, account management...Read More

How to Uplevel Your Customer Loyalty Program

  • April 02 2020
  • Resource: Research And Reports
  • The Formation Team

Prepare For the ReboundFocus on Building and Maintaining Customer LoyaltyIf you’re like any other B2C company, you’re struggling with what and how to communicate with consumers during this crazy time. In preparation for the rebound, it...Read More

Seniors & Millenials: Uncovering the Likenesses & Disparities in Today's Digital Age

  • March 25 2020
  • Resource: Research And Reports
  • The Generali Global Assistance Team

Generali Global Assistance (GGA) partnered with Identity Theft Resource Center (ITRC) and polled seniors (ages 55+) and millennials (ages 21-37) to gain a better understanding of how they behave and what protection practices they employ in today...Read More

CCPA: An Industry Report | Featuring Loyalty360 Executive Perspectives

  • February 13 2020
  • Resource: Research And Reports

As an unbiased, objective, and market-driven association for customer loyalty, Loyalty360 is in a unique position to help brands navigate their challenges. From the challenge of offering unique experiences to personalization to security breaches...Read More

Where Segmentation Falls Short

  • February 11 2020
  • Resource: Research And Reports
  • The Formation Team

Download the White Paper to Learn MoreBasics like quality service and fair pricing are no longer enough. Modern consumers demand the best customer service, personalized interactions and connected experiences across all channels. And the brands...Read More

Why Personalization Isn’t Always Personal

  • February 04 2020
  • Resource: Research And Reports
  • The Formation Team

Download the White Paper to Learn MoreBrands see personalization as the key to building customer loyalty and growing their business, but depending on who you ask, you may get different perspectives on what "personalization" is, and how...Read More

How to Overcome the 5 Biggest Retail Challenges of 2020 with Premium Loyalty

  • January 29 2020
  • Resource: Research And Reports
  • The Clarus Commerce Team

2020 Brings Retailers a New Set of Challenges Retailers are facing new challenges this year that will get harder to overcome with the expected economic downturn. Premium Loyalty has proven to be a successful way for retailers to get a step above...Read More

10 Books Every CX Leader Should Read in 2020

  • January 23 2020
  • Resource: Research And Reports
  • The Qualtrics Team

Check out the best books on customer experience, chosen by our very own experts. From updated classics to new research and insights into what makes customers tick, we’ve got you covered. [NOTE: This is NOT a whitepaper. Its a light...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?