The Ultimate Guide to Replatforming Your Loyalty Program

  • May 27 2020
  • Resource: Research And Reports
  • The HTK Limited Team

If your loyalty program has been ticking along for a few years, there’s a good chance it’s in need of an update. And not just because its branding looks a little out-of-date. The mechanics of customer loyalty have changed, and most...Read More

20 Books on Resilience and Reinvention

  • May 20 2020
  • Resource: Research And Reports
  • The Qualtrics Team

As your organization adapts to the ‘new normal, ’ page through these books to inspire you with ideas on how to bounce back stronger. Click the green button to download the full report.Read More

The Definitive Guide to Premium Loyalty

  • April 29 2020
  • Resource: Research And Reports

Have you noticed the number of loyalty program relaunches lately? Target, Macy’s, Starbucks, and others have revamped or enhanced their programs over the past couple of years, just to name a few. And it’s no surprise. Shopping habits...Read More

The Total Economic Impact™ Of Qualtrics CustomerXM

  • April 22 2020
  • Resource: Research And Reports
  • The Qualtrics Team

The Qualtrics XM™ (experience management) Platform provides a solution for capturing, monitoring, analyzing, and acting on feedback to improve customer, employee, brand, and product experiences. Qualtrics CustomerXM, built on Qualtrics XM...Read More

The Digital Experience Playbook

  • April 22 2020
  • Resource: Research And Reports
  • The Qualtrics Team

IT'S TIME DIGITAL CX BECAME A TOP BUSINESS PRIORITY In recent months, global pandemic and economic stress have forced every business to undergo a rapid and forced organizational transformation. Digital commerce, content, account management...Read More

How to Uplevel Your Customer Loyalty Program

  • April 02 2020
  • Resource: Research And Reports
  • The Formation Team

Prepare For the ReboundFocus on Building and Maintaining Customer LoyaltyIf you’re like any other B2C company, you’re struggling with what and how to communicate with consumers during this crazy time. In preparation for the rebound, it...Read More

Seniors & Millenials: Uncovering the Likenesses & Disparities in Today's Digital Age

  • March 25 2020
  • Resource: Research And Reports
  • The Generali Global Assistance Team

Generali Global Assistance (GGA) partnered with Identity Theft Resource Center (ITRC) and polled seniors (ages 55+) and millennials (ages 21-37) to gain a better understanding of how they behave and what protection practices they employ in today...Read More

CCPA: An Industry Report | Featuring Loyalty360 Executive Perspectives

  • February 13 2020
  • Resource: Research And Reports
  • Loyalty360

As an unbiased, objective, and market-driven association for customer loyalty, Loyalty360 is in a unique position to help brands navigate their challenges. From the challenge of offering unique experiences to personalization to security breaches...Read More

Where Segmentation Falls Short

  • February 11 2020
  • Resource: Research And Reports
  • The Formation Team

Download the White Paper to Learn MoreBasics like quality service and fair pricing are no longer enough. Modern consumers demand the best customer service, personalized interactions and connected experiences across all channels. And the brands...Read More

Why Personalization Isn’t Always Personal

  • February 04 2020
  • Resource: Research And Reports
  • The Formation Team

Download the White Paper to Learn MoreBrands see personalization as the key to building customer loyalty and growing their business, but depending on who you ask, you may get different perspectives on what "personalization" is, and how...Read More

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