Generali Global Assistance’s 4th Annual Holiday Identity Theft Survey: An Infographic Ebook

  • December 01 2020
  • Resource: Research And Reports
  • The Generali Global Assistance Team

The holidays are the sweetest time of year... Well, most of the time anyway. Scammers and fraudsters can quickly sour your customers' holiday season if they're not protected. And unfortunately, most aren't. Your customers will already...Read More

Everything You Need to Know About Loyalty Fraud

  • November 23 2020
  • Resource: Research And Reports
  • The Comarch Team

One of the biggest problems in Loyalty Fraud is the lack of a formal definition. Organizations struggle to provide a universal explanation of what Loyalty Fraud means, as it can vary greatly depending on how a loyalty program is structured and how...Read More

Formation’s Ultimate Guide to Measuring Customer Loyalty Offers

  • November 09 2020
  • Resource: Research And Reports
  • The Formation Team

Building customer loyalty through rewards programs, exclusive offers and promotions has been one of the main tactics for increasing revenue and growing customer lifetime value (LTV). Faced with continuing economic uncertainty resulting from COVID...Read More

The Road to Rewards Report: Navigating Loyalty in a Pandemic

  • November 02 2020
  • Resource: Research And Reports
  • The PDI Team

On January 20, 2020, the U.S. confirmed its first case of the novel coronavirus, COVID-19, in Washington state. At the height of the pandemic, much of the country was sheltering in place, and travel was severely restricted. These changes not only...Read More

Why an October Prime Day Makes Sense for Amazon

  • October 07 2020
  • Resource: Research And Reports
  • The Clarus Commerce Team

Did you know 76% of consumers prepare and research prices before shopping on Prime Day?Although Prime Day has been pushed back three months, many consumers have been waiting for this online shopping event all year. Get insight into why Prime Day...Read More

The Ultimate Guide to Loyalty Management

  • September 17 2020
  • Resource: Research And Reports
  • Clarus Commerce Team

It’s no wonder that loyalty management is such a hot topic among retailers today. If you’re in retail, you’re thinking about it. But loyalty management is also a complex topic. Your loyalty program touches so many parts of your...Read More

Beyond The Fun, How Gamification Adds Science to Your Customer Loyalty

  • September 11 2020
  • Resource: Research And Reports
  • The Formation Team

Over the long term, the return on investment (ROI) in customer loyalty pays off better than any discounts and coupons. Keeping an existing customer costs 5x less than acquiring a new one. Loyal customers also deliver a greater lifetime value ...Read More

C-Store Shopper Report | Exploring the Global Convenience Retail Environment

  • September 08 2020
  • Resource: Research And Reports
  • The PDI Team

The 2020 C-Store Shopper Report comes amid a backdrop of unexpected and unprecedented change. Now, more than ever, convenience retailers are relying on the power of loyalty to provide the insights they need to compete smarter and drive profitable...Read More

A Guide To Building Customer-Centric Loyalty Programs: 16 Actionable Strategies

  • September 02 2020
  • Resource: Research And Reports
  • The Comarch Team

Customer loyalty’ has taken on new meaning in the wake of the COVID-19 crisis. The traditional definition of loyalty is being challenged by the new normal, and needs to be redefined. At a time when consumers are more willing to switch brands...Read More

Brand Loyalty 2020: The Need for HyperIndividualization

  • August 12 2020
  • Resource: Research And Reports
  • The Formation Team

When we launched this survey back in the first quarter of 2020, we had no idea how much the world was about to change. Within a few short weeks, the coronavirus quickly spread across the globe, shuttering businesses and compelling most of us to...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?