Six Best Practices : Translate Your Customer Experience Visions Into Powerful Frontline Behaviors

Why Read This White Paper?

1. According to Gallup’s 2013 study “State of the American Workplace,” 70% of employees are not engaged at work.

2. Most organizations aren’t doing what it takes to engage their people from the start and ensuring they stay that way.

3. This white paper highlights specific practices that best-in-class organizations are applying to change that statistic and empower their employees to deliver their customer experience visions through powerful frontline behaviors.