Why Read This White Paper?
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According to Gallup’s 2013 study “State of the American Workplace,” 70% of employees are not engaged at work.
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Most organizations aren’t doing what it takes to engage their people from the start and ensuring they stay that way.
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This white paper highlights specific practices that best-in-class organizations are applying to change that statistic and empower their employees to deliver their customer experience visions through powerful frontline behaviors.