Retail Loyalty Programs: How to Maximize the Customer Experience with Comarch AI
The Comarch Team | March 26, 2021

Creating lasting customer loyalty with data-driven marketing
In this guide, we will explore the four main uses of AI and ML in loyalty marketing: Personalization, Chatbots, Gamification and Loyalty Fraud Prevention, as well as specific examples of these types of loyalty program enhancements in action.
From employing hyper-segmentation to preventing costly loyalty fraud, implementing AI and ML in loyalty programs allows brands to create highly personal one-to-one marketing experiences to establish customer loyalty at scale.
Key points:
  • Driving engagement with personalized experiences
  • Unlocking automated customer service with Chatbots
  • Gamifying the CX
  • Detecting and preventing Loyalty Fraud

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