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Businesses around the world agree that engaged workforces are good for their bottom lines. But just how good? Through our research at ORC International, we have demonstrated that an engaged workforce provides a better customer experience, which then leads to better business performance.
Just how have we demonstrated this connection between employees and customers? And, perhaps more importantly, how can we ensure that this insight is used to further increase engagement and drive an even better customer experience that leads to sustained business growth?
We leverage the power of research. By analyzing both employee feedback and customer feedback at the same time, we can show the relationship between the two to create a research based roadmap to help businesses to improve performance.