Discover What's In Store For Customer Loyalty In 2022
2021 was a year of constantly shifting COVID-19 policies along with changing customer needs and expectations. To stay successful brands discovered they had to make customer loyalty and retention a primary focus: finding new ways to engage customers; understanding how emotional connections and trust play a part in building customer relationships; and incorporating greater personalization into customer interactions.
In this ebook we explore some of the resulting trends ahead for customer loyalty in 2022, including:
- New ways to build loyalty and retention by transforming the customer experience
- Why it's important for marketers to collect and understand both transactional and behavioral loyalty program data
- The increasing usage of receipt validation technology along with brand collaborations and partnerships within loyalty programs
Click the green button to download the full report.