[Podcast] How Effectively Are You Delivering Value To Your Customers?

  • October 10 2016
  • Resource: Multimedia
  • Loyalty360

A key indicator of customer loyalty is the effectiveness of your ability to deliver value to customers. Too often organizations get distracted by measuring against internal metrics, such as customer satisfaction, which is not an accurate predictor...Read More

[Podcast] Loyalty Management Series: Why A New Organization For Customer Loyalty Is Required

  • October 04 2016
  • Resource: Multimedia
  • Loyalty360

In this podcast, we are joined by John Bartold of Epsilon as he discusses the journey towards customer-centricity. But the truth is there is no silver bullet to solving customer’s loyalty requirements in today’s always-on, digital...Read More

[Podcast] Loyalty Management Series: Customer Analysis - Rewards, Not Rewards And National Footprint

  • October 04 2016
  • Resource: Multimedia
  • Loyalty360

In this podcast, we are joined by Tom Salutz of DataCo to discuss how the marketing department of a national specialty retailer was enlisted to find ways to increase the penetration of their new rewards program.The retailer, with both brick &...Read More

[Podcast] The CX Payoff: How To Get The Most Out Of Your Most Important Customers

  • September 29 2016
  • Resource: Multimedia
  • Loyalty360

Join Morana Bakula, Bond Brand Loyalty’s Director of Customer Experience, Scott Robinson, Bond’s Vice-President Loyalty Solutions, and guest speaker Kerry Bodine, co-author of Outside In: The Power of Putting Customers at the Center of...Read More

[Podcast] SessionM Thought Leadership Series: Patrick Reynolds | SessionM

  • September 28 2016
  • Resource: Multimedia
  • Loyalty360

Patrick Reynolds, Head of Marketing for SessionM, which helps clients build loyalty through advanced automation and integrated that drives personalization and engagement across numerous channels, talks about being a disruptor in the loyalty space,...Read More

[Podcast] Thought Leadership Series: Christian Hausammann | Snipp

  • September 15 2016
  • Resource: Multimedia
  • Loyalty360

Christian Hausammann, VP of Loyalty for Snipp, which builds incentive marketing solutions to help brands engage and interact with their customers, drive sales, and encourage loyalty, talks about best practices for using technology to generate...Read More

[Podcast] Loyalty Management Series: The Loyalty Of All Things: How The Internet Of Things Is Impacting Loyalty Programs

  • September 13 2016
  • Resource: Multimedia
  • Loyalty360

In this podcast, we are joined by Ritesh Bhavnani of Snipp who will be discussing the rapidly expanding Internet of Things (“IoT”).  This diversifying "IoT" ecosystem is having a profound impact on loyalty programs...Read More

[Podcast] Loyalty360 Webinar Series: The State Of Mobile Loyalty: Bridging The Gap Between Consumer Expectations And Current Brand Strategies

  • September 09 2016
  • Resource: Multimedia
  • Loyalty360

52% of consumers say that mobile loyalty rewards motivate them to purchase more often, but only 35% of brand marketers say they know how to launch a mobile loyalty program. In this webinar, we’ll compare the current landscape of mobile...Read More

What We're Seeing & Hearing - Episode 3

  • August 30 2016
  • Resource: Multimedia
  • Mark Johnson

In episode 3 of "What We're Seeing & Hearing," Loyalty360 CEO Mark Johnson details customer experience specifically as it relates to the healthcare industry. The Affordable Care Act has disrupted the playing field in significant...Read More

What We're Seeing & Hearing - Episode 2

  • August 26 2016
  • Resource: Multimedia
  • Mark Johnson

"What We're Seeing & Hearing" is a new podcast from Loyalty360 that explores the trends, topics, and latest developments in the world of customer loyalty. Each episode, we'll speak with CEO Mark Johnson about where the...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?