FICO Customer Expo 2018 Podcast - Building Trust with Personalization: How Relevant Personalization Deepens Customer Relationships

  • November 08 2018
  • Resource: Multimedia
  • FICO

Consumer behavior continues to evolve driven by the digital transformation.  Consumer expectations are high and how organizations engage can either injure or build trust.  Being relevant is the key to understanding customers in the...Read More

Lenati Customer Expo 2018 Podcast - Driving Customer Engagement

  • November 08 2018
  • Resource: Multimedia
  • Lenati

Highly  engaged  customers  get  more  value  from  your product or service  and  in  turn  spend  more  and ...Read More

J. Lohr Customer Expo 2018 Podcast - Keeping it in the Family with J. Lohr’s “Vintage” Approach to Loyalty

  • November 08 2018
  • Resource: Multimedia
  • J. Lohr

The wine industry is in an era of consolidation and change. Wineries are diversifying their vineyard footprints by planting and entering into new appellations and many are being acquired by larger players in an effort to build bigger, more varied...Read More

Fireside Chat Preview | McClatchy

  • June 21 2018
  • Resource: Multimedia
  • Mark Johnson, Loyalty360

Welcome to an audio preview of our upcoming Fireside Chat, featuring McClatchy!Read More

[Podcast] HapYak - Building Customer Loyalty with Personalized Video

  • March 20 2018
  • Resource: Multimedia
  • Loyalty360

As marketing technology continues to grow more advanced across the customer loyalty industry, personalized content has gone from a differentiator to an expectation. Customers no longer respond to one-size-fits-all campaigns, and video content isn...Read More

[Podcast] How Dunkin’ Donuts Converged Mobile, Loyalty, and Payments to Create a New Customer Engagement Medium

  • February 27 2018
  • Resource: Multimedia
  • Loyalty360

Designing a superior customer experience now requires the ability to adeptly leverage the power of mobile and various digital devices with near seamless flexibility. The approaching ubiquity of this technology, which has been exponentially...Read More

[Podcast] How Ryder Drives Customer Loyalty on the Long Road Ahead

  • February 19 2018
  • Resource: Multimedia

Almost without exception, understanding who your customers are has become a fundamental tenet of contemporary customer engagement. Regardless of brand, industry, or vertical, acquiring keen and accurate customer insights resembles an arms race...Read More

[Podcast] Powering Lifetime Relationships - The Three Steps

  • February 09 2018
  • Resource: Multimedia
  • Tad Fordyce

Creating and maintaining customer loyalty is a long journey. Loyalty marketers must have an outlined strategy at the time of customer acquisition for how they are going to build, maintain and power lifetime connections over the course of the...Read More

[Podcast] Delivering a Next-Generation Loyalty Program

  • February 09 2018
  • Resource: Multimedia
  • Gilbery Bailey

For Groucho’s Deli, a franchise restaurant operation, customer engagement and data-driven customer insights have been the dual drivers behind the growth and adoption of its wildly popular and successful loyalty program. The Groucho’s...Read More

[Podcast] 5 Key Building Blocks to Grow Customer Loyalty in Retail

  • February 09 2018
  • Resource: Multimedia
  • Ron Orgiefsky

Today's digital environment has dramatically changed the landscape for traditional brick and mortar retailers, full of both opportunities and challenges. On one hand, retailers are coping with customer retention issues while trying to secure...Read More

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