[Podcast] Loyalty Management Series: Loyalty Just for Me

  • August 11 2016
  • Resource: Multimedia
  • Loyalty360, Ritesh Bhavnani

In this podcast, we are joined by Ritesh Bhavnani of Snipp. Bhavnani speaks with us about how big data is influencing loyalty programs.Today’s consumers create vast amounts of data in their digital lives, through their online browsing and...Read More

[Podcast] Loyalty Management Series: Extinction or Evolution

  • August 09 2016
  • Resource: Multimedia
  • John Bartold

In this podcast, John Bartold, CX Practice Leader at Epsilon, talks with Loyalty360 about the changes in Loyalty and Customer Experience, and how the industry is adopting an extinction or evolution attitude.Despite the transformation of...Read More

[Podcast] Loyalty360 Webinar Series: CX: The Art of Possible

  • July 20 2016
  • Resource: Multimedia
  • Loyalty360, InMoment

As the practice of Customer Experience (CX) evolves, the most successful brands are moving away from a simplistic survey/score philosophy to leveraging CX as a comprehensive, necessary driver of change. But making that leap isn’t easy. It...Read More

[Podcast] Case Study: Intuit

  • July 11 2016
  • Resource: Multimedia
  • James Loy

In this exclusive Loyalty360 podcast, we look at Intuit, and the role of data in engaging customers by offering them what they what, when and where they want it. Through the leveraging of this data, Intuit is able to effectively leverage customer...Read More

[Podcast] Loyalty Management Series: Loyalty In The Palm Of Your Hand

  • July 08 2016
  • Resource: Multimedia
  • Ritesh Bhavnani

In this Podcast, Ritesh Bhavnani of Snipp will talk about how smartphones have shaken up the traditional Loyalty Program and why you need to get in on the trend.Smartphones are fundamentally disrupting traditional loyalty programs in big ways and...Read More

[Podcast] Loyalty360 Webinar Series: Leaving Loyalty on the Table: Key Findings from the Bond Loyalty Report 2016

  • June 23 2016
  • Resource: Multimedia
  • Loyalty360

Join Bond's EVP, Strategy Sean Claessen and VP Design & Strategy Scott Robinson as they share key 2016 Bond Loyalty Report findings and insights including:How satisfied are consumers with loyalty programs?Which loyalty programs perform...Read More

[Podcast] Loyalty Management Series: Stop Reacting and Start Designing: Predictive Analytics Comes to CX

  • June 22 2016
  • Resource: Multimedia
  • Loyalty 360

Customer Experience (CX) requires a sophisticated understanding of your customers. The first step in this understanding is identifying and addressing pain points, and creating a sense of transactional ease. And while having an effective triage...Read More

[Podcast] Loyalty360 Webinar Series: 5 Keys to Successfully Transform CX Data into Actionable Insights

  • June 17 2016
  • Resource: Multimedia
  • Loyalty360

In this webinar, Verint will teach you how to dive into your customer feedback to create analysis and insights to help find and fix problems, identify the bright spots and success stories that need to be shared and repeated, and track progress...Read More

[Podcast] Loyalty360 Webinar Series: Seven Keys To Best-In-Class Loyalty Programs

  • June 13 2016
  • Resource: Multimedia
  • Loyalty360

These days, your most powerful source of competitive advantage is the strength of the relationships you have with your customers. That means loyalty is mission critical! So, if you think you’ve “handled loyalty” just because...Read More

[Podcast] Loyalty Management: Preparing your People, Process and Technology for Next Generation Loyalty

  • June 09 2016
  • Resource: Multimedia
  • Loyalty 360

Before success can be realized outside your organization, support and loyalty for your program must be built internally via the core of your organization: your people. Your people are ambassadors for driving loyalty to your brand.Read More

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?