Thought Leadership Video Blog: Phil Rubin, rDialogue

  • November 21 2012
  • Resource: Multimedia
  • Loyalty 360

Through the Loyalty 360 Thought Leadership series we invite you to hear first-hand insights and perspectives from the thought leadership driving the customer engagement and loyalty industry today. In this video blog, Mark Johnson, President and...Read More

Thought Leadership Video Blog: Milista Anderson, SunGard

  • November 20 2012
  • Resource: Multimedia
  • Loyalty 360

Milista Anderson is chief customer officer for SunGard’s energy business, leading the organization in its voice of the customer program and retention strategies. Ms. Anderson has more than 20 years of experience in the design, development...Read More

Thought Leadership Video Blog: Doug Dwyre, Mocapay

  • November 19 2012
  • Resource: Multimedia
  • Loyalty 360

Through the Loyalty 360 Thought Leadership series we invite you to hear first-hand insights and perspectives from the thought leadership driving the customer engagement and loyalty industry today. In this video blog, Mark Johnson, President...Read More

State of the Industry: The Secret to Success: Corporate Cultural Commitment

  • November 14 2012
  • Resource: Multimedia
  • Erin Raese, Loyalty 360

In reflecting on the last few months for our annual trends issue of Loyalty Management, the biggest trend I’m seeing is focus back to the basics - focus on the overall customer experience, at the top. For the last 12 years we’ve...Read More

State of the Industry: 2012 Trends and 2013 Predictions- Hand in Hand

  • November 07 2012
  • Resource: Multimedia
  • by Dan Dufault

2012 has been the year of “testing” new mobile and payment technologies including loyalty and reward programs. These new technologies have driven more change in the payments industry in the past year than over the last decade and...Read More

Electing Brand Leaders

  • November 06 2012
  • Resource: Multimedia
  • Robert Passikoff, Ph.D., Brand Keys, Inc.

As we’ve just elected a president, we thought it only fair to acknowledge another group of notable leaders: the brands elected to the 16th annual Brand Keys Loyalty Leaders List. Election to the list isn’t actually a matter of...Read More

State of the Industry: Separating Loyalty from Retention

  • November 05 2012
  • Resource: Multimedia
  • by Zach Zavoral

Healthcare professionals often cite patient retention as a key to success, when in reality, it’s patient loyalty that causes long-term, exponential revenue growth.READ FULL ARTICLE HERE Read More

Engagement & Experience Expo Lessons and Trends

  • October 31 2012
  • Resource: Multimedia
  • Loyalty 360

Loyalty marketers are facing a host of opportunities and challenges as they look to build or maximize the potential of their programs, according to loyalty experts who discussed industry trends during the Loyalty 360 Engagement & Experience...Read More

Enabling Enrollment and Participation

  • October 30 2012
  • Resource: Multimedia
  • Chuck Furedy, LOC Enterprises

Hear how the LOC Card Solution unlocks the barriers to enrollment into all loyalty programs while providing the consumer a secure, universal card or mobile app and the merchant a simplified process to access and enroll an extended audience of...Read More

Using Client-Centered Research to Position Customer Experience & Innovation as a Key Priority

  • October 30 2012
  • Resource: Multimedia
  • Martie Woods; Deluxe Corporation

In this session, Martie Woods will share how Deluxe developed a client-centered research engine to stay close to its market, gain new insight and raise the bar on the experience it delivers to its clients. Attendees will explore:   ...Read More

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