Bridging the Gap Between Social Media and Customer Service: How to Integrate Social Media into Your Customer Contact Center

  • May 16 2011
  • Resource: Multimedia
  • Loyalty 360

Mary Naylor, CEO - VIPdesk Molly DeMaagd, Director, Social Media, AT&T A social media strategy is a necessary business tool in the Web 2.0 world.  Not only do most consumers expect companies to have a social media presence, but 66% want...Read More

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