Customer Service Why Wiping Your Nose Won’t Cure Your Cold PODCAST

Negative brand mentions are an inevitable consequence of a social media-savvy consumer marketplace. Armed with a high-tech array of mobile gadgetry, consumers can instantly tweet, post and even take pictures of their negative experiences to vast online followings — forcing retailers and service providers to find new ways to minimize the damage to their brands.

 

READ THE ARTICLE HERE

 

 

 

Membership and Pricing

Videos and podcasts

Membership and Pricing