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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
Adobe Target is a marketer’s dream, enabling users to deliver tests and personalization without complex and costly code changes. But many organizations fail to use Target to its full potential. They struggle with not knowing where to...Read More
She had never seen numbers like this before. As the COVID-19 pandemic hit and businesses were increasingly locking down, longtime customer experience leader Laura Messerschmitt, GoDaddy’s VP of Customer Experience, was responsible for...Read More
In recent years, there has been a growing need for companies to design digital experiences that are accessible and inclusive for all audiences. Join ICF Next Partners Anne Catherine Feeney and Jane Motz Hayes for pro advice on how to exceed...Read More
As organizations adapt to the ‘new normal’, page through these books to inspire you with ideas on how to bounce back stronger.1. Grit: The Power of Passion and PerseveranceBy Angela DuckworthThis New York Times bestseller follows on...Read More
Growing customer expectations are forcing businesses to “up their game” regarding how they might facilitate a more fluid and interactive communication cadence with their customers. It is now more important than ever for a business to...Read More
Most U.S. states are making plans to reopen as the country struggles to recover from the COVID-19 pandemic. But as governments and businesses move forward, the question remains: Are Americans ready?And perhaps more importantly: What do they need...Read More
In order to be successful and effective, companies must design digital experiences that are accessible, and inclusive of all audiences.
Inclusivity drives participationAccessibility has become high on the priority list for many companies in...Read More
The sudden emergence and threat of COVID-19 has fundamentally changed the way we live and the way we do business. In some cases, organizations have been able to shift online, but many others have had to close their doors. No matter where companies...Read More
In the last few weeks we have seen that a lot of what we did in physical spaces can be done online: exercising, visiting museums, watching concerts, and wandering around national parks to name a few. Most of it for free too.
But when we...Read More
We don’t know the exact timetable, but if we believe recovery is closer rather than further away, these key considerations might help us prepare for the hard decisions ahead.As COVID-19 and its impacts on businesses continues to take center...Read More