COVID-19 and Events: How to Successfully Move to Virtual Engagement

  • March 26 2020
  • Resource: Loyalty Today
  • Jon Fishman

Companies around the globe are rethinking the mantra, “The show must go on.” As coronavirus numbers continue to grow, so does the number of events and conferences being cancelled. With travel restrictions, concerns about large...Read More

With a Shift to Profitability Over Growth, How Can You Maximize Existing Customers?

  • March 25 2020
  • Resource: Loyalty Today
  • Paul Wolfer, Clarus Commerce

This article was originally published in the “How to Overcome the 5 Biggest Retail Challenges of 2020 with Premium Loyalty” eBook. The strategy for many companies in recent times has been fast growth at all costs &ndash...Read More

Survey: What Vehicle Owners Now Demand From Your Service Team

  • March 24 2020
  • Resource: Loyalty Today
  • Michelle Garcia

Even having spent the past 20+ years working in the automotive industry, the global scale and reach of the industry on consumers’ lives never ceases to amaze me. In fact, over 77 million new automobiles were sold worldwide last...Read More

Bringing Cloud Flexibility to Adobe Experience Manager

  • March 23 2020
  • Resource: Loyalty Today
  • The ICF Team

Will the new cloud-native Adobe Experience Manager revolutionize the way brands manage and deliver digital experiences? Here’s our breakdown of the benefits, considerations, and impact of the announcement.  Adobe Experience Manager is...Read More

Adjusting Your CX program to Deal with COVID-19

  • March 20 2020
  • Resource: Loyalty Today
  • Bruce Temkin

Given the spread of Coronavirus and the downturn in the economy, every organization needs to rethink how it operates. As Experience Management (XM) professionals, you can play an important role in helping your company weather the storm. How? By...Read More

Using Artificial Intelligence to Build Customer Loyalty

  • March 19 2020
  • Resource: Loyalty Today
  • Łukasz Słoniewski, Consulting Director, Comarch

Today’s customers expect supreme services and an easy way to achieve their goals. When I go shopping, for example, I expect the store to have all the goods I need, I don't want to wait in line at the checkout, I want the convenience of...Read More

Luxury Stationery and Handwritten Notes – 5 Terms to Know

  • March 18 2020
  • Resource: Loyalty Today
  • Aaron Roy, Co-Founder & CEO

The average consumer lives in a world inundated with digital touchpoints. This barrage of digital communication is what makes receiving a handwritten note feel so special. It’s something different, something that can be felt, touched and...Read More

Distribution Versus Loyalty: What’s More Important for Brands?

  • March 17 2020
  • Resource: Loyalty Today
  • Brian Carl

Where do you start searching for a new product?Did you know that nearly 50% of new searches start on Amazon?While that’s a huge number by itself, Google accounts for almost 35%.So, if roughly 85% of new product searches start on Amazon and...Read More

The Benefits of Co-Production

  • March 16 2020
  • Resource: Loyalty Today
  • Teonna Akinsete, Kenton Hankins, & Andras Bakos, Innovation Lead – Design, Pega

Unlike most fortune tellers I can predict with near 100% accuracy that your company is going through a digital transformation. Digital transformations are big. Digital transformations are complex. Digital transformations are long, multi-year...Read More

Striking back at the corporate travel RFP

  • March 13 2020
  • Resource: Loyalty Today
  • Mark Dauner, Travel & Transport

The world of motion pictures changed forever in 1977 with the release of "Star Wars". It continues to this day in the form of motion pictures, television series, and other media. It should come as no surprise that a great deal has...Read More

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?