Is Your Tech Stack Ready For Modern Customer Loyalty?

  • July 05 2022
  • Resource: Loyalty Today
  • The Formation Team

Most brands dream of creating customer loyalty programs that stack up to the likes of Starbucks, Sephora, United Airlines, and Amazon. These loyalty-leading brands build deep relationships with customers by offering them exactly what they’re...Read More

Customer Segmentation Models: A Better Approach for 2022

  • June 30 2022
  • Resource: Loyalty Today
  • The Formation Team

Think about your lifestyle, needs, and interests. Now, think about the same for others, like your friends or family. Even though you may share a few common traits or interests, odds are you're not the exact same in every way, even with those...Read More

How Gamification Drives Customer Loyalty | 2022 Consumer Data

  • June 27 2022
  • Resource: Loyalty Today
  • The Formation Team

Formation surveyed 500 US adult consumers to see where they feel current loyalty programs are falling short and what they actually want out of their loyalty programs.What are the Downfalls of Current Loyalty Programs?Good interactions between a...Read More

Why Modernizing Offers is Critical to Retaining Customer Loyalty

  • June 24 2022
  • Resource: Loyalty Today
  • The Formation Team

Loyalty programs cannot rely on earn-and-burn tactics, like mass offers, if they want to become revenue powerhouses. Customers today expect engaging, relevant, and personalized interactions. And with plenty of options at their fingertips, if a...Read More

How Occasional Buyers Become Loyal Customers | The Power of a Loyalty Ladder

  • June 17 2022
  • Resource: Loyalty Today
  • The Formation Team

In the modern consumer world, new customers and existing customers are redefining their expectations from brands and their loyalty program. No longer impressed by the one-size-fits-all model, customers are now craving personalization, relevancy...Read More

7 Customer Retention Strategies That Still Work

  • June 14 2022
  • Resource: Loyalty Today
  • The Formation Team

Despite the fact that acquiring new customers costs 5 to 10 times more than selling to a current customer — and current customers spend 67% more on average than those who are new to your business – customer...Read More

Improve Loyalty Program Engagement with Modern Gamification

  • April 12 2022
  • Resource: Loyalty Today
  • The Formation Team

Loyalty programs are the name of the game for marketers today since keeping a customer is 5x less costly than acquiring new ones, and nearly half of a brand's revenue is created by only about 8% of their most loyal customers.As...Read More

Customer Engagement Strategy: Turning Customers into Advocates

  • March 28 2022
  • Resource: Loyalty Today
  • The Formation Team

According to research by Salesforce, 73% of customers say one extraordinary experience with one company raises their expectations for engagement with other companies. The same report also shows 54% of customers believe companies need to ...Read More

11 Ways To Increase Customer Loyalty

  • March 24 2022
  • Resource: Loyalty Today
  • The Formation Team

Loyalty programs should be one of the cornerstones of any effective marketing strategy. According to Accenture's recent study, “members of loyalty programs generate between 12 to 18% [higher] incremental revenue growth per year...Read More

How to Increase Customer LTV With a Loyalty Program

  • March 22 2022
  • Resource: Loyalty Today
  • The Formation Team

When brands evaluate their business success, they look at metrics like net promoter score, customer satisfaction, and customer effort score. But perhaps one of the most important metrics these days is the customer lifetime value (LTV), which...Read More

Displaying results 1-10 (of 40)
 |<  < 1 - 2 - 3 - 4  >  >|