Four Risks to Consider When Planning for Digital Transformation

  • October 13 2020
  • Resource: Loyalty Today

We’re all talking about it. Digital Transformation.  The problem is, if you don’t take the time to talk about the end goals at the start of the digital transformation journey, you’re setting your business up for...Read More

Retail Vision: Balancing Expectations and Reality

  • September 22 2020
  • Resource: Loyalty Today
  • Dawn Desai, PDI

Defining success for any vision begins with asking, “What does success look like?” As with any good strategy, we begin the year with a clear set of objectives and key results to measure along the way. When change happens, whether...Read More

Rapid Response: 4 Lessons C-Stores Taught Us About Creating Differentiated Customer Experiences

  • September 08 2020
  • Resource: Loyalty Today
  • Greg Phillips, PDI

From the way we get our hair cut to the way we shop to the way companies do business, COVID-19 has forced everyone to change the way they operate, including convenience retailers. In this video, Greg Phillips, vice president of account...Read More

Inventory, Pricing and Promotion Strategies for the New Convenience Store

  • July 24 2020
  • Resource: Loyalty Today

In the fall of 1960, The Andy Griffith Show on CBS introduced Andy Taylor and his lovable sidekick Barney Fife to American audiences. Like many U.S. cities at the time, the tiny, fictional town of Mayberry, North Carolina prominently featured a...Read More

Can Promotions Drive Increased CPG Sales?

  • June 16 2020
  • Resource: Loyalty Today
  • Bill Bodnar, PDI

Even though some states are reopening, many consumers are still taking a wait and see approach to getting on with life as we used to know it. Shopping habits have likely been changed forever. Consumers are shopping less but more in bulk and...Read More

What You Can Do to Plan and Prepare Versus Watch and Wait During a Crisis

  • May 08 2020
  • Resource: Loyalty Today
  • Deanna Salas, PDI

Anytime we encounter events like volcanos, hurricanes, earthquakes and even pandemics like COVID-19, there’s a moment of pause. For many, it’s in our nature to want to assess the situation, gather information and then take decisive...Read More

How to Hire the Right Employees & Reduce Turnover at Your C-Store

  • February 18 2020
  • Resource: Loyalty Today

The average convenience store employs roughly 15-16 employees at any time. Although this number is increasing year-over-year, according to NACS data, turnover is also on the rise. Managing a workforce may not be the highlight of your job...Read More

Seven Retail Disruptors You Need to Keep an Eye On

  • February 13 2020
  • Resource: Loyalty Today
  • Chris Posey, PDI

Industry disruptors affect everyone, from huge conglomerates to single-store operations. The question is not if a disruption will impact your company, but when. And while they are by nature off the radar, there are some common...Read More

2020 Trends: 5 Things that Will Impact Your Loyalty Program

  • February 06 2020
  • Resource: Loyalty Today
  • Brandon Logsdon, PDI Software

Loyalty programs’ long-standing emphasis on earning points has relegated the relationship between brand and customer to a transaction. In 2020, with loyalty programs giving consumers more choices (and power) than ever, smart c-store...Read More

E-Commerce, Loyalty, Labor and Consolidation Loom Large in ’19

  • February 04 2019
  • Resource: Loyalty Today
  • Scott Schaper, EVP of Program Operations for PDI Software

Online shopping and home delivery have had a dramatic impact on the grocery sector.2018 was a challenging year for the grocery sector, with changes in consumer shopping behaviors and competition from alternative retailers forcing many to re...Read More

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