Recipe for Success: The 3 Ingredients your Content Strategy Must Have

  • March 03 2016
  • Resource: Loyalty Today
  • Chris Sullivan

Imagine a company potluck. The table is packed end-to-end with the fruits of your colleagues’ labor – oh, Martha’s red velvet cake! Leon made his chili again! A bounty awaits, and surely nothing can go wrong. But, come to think...Read More

How to View your Customer’s Experience: Customer Journey Mapping vs. Customer Lifecycle [Infographic]

  • February 29 2016
  • Resource: Loyalty Today

Customer journey mapping is a tool that has taken the business world by storm—helping companies build an understanding of their customer’s experience and develop better connections between people and brands. As customer experience...Read More

Key Success Factors for Implementing Sales Enablement

  • February 24 2016
  • Resource: Loyalty Today
  • Dailah Lester

Enabling sellers to be more efficient and impactful is difficult. Technology is one aspect of sales enablement that is helping companies increase productivity. The challenge is identifying the technology vendor that will provide the performance...Read More

Make Content Marketing Effective: Choose the Right KPIs – Part 2

  • February 18 2016
  • Resource: Loyalty Today
  • Christy Kelly

In part two of this three-part series, I explore strategies and KPIs for experienced content marketing organizations. To find out your content marketing maturity level, take this online assessment.In my first post, I argued that the...Read More

Goodwill’s Impressive Customer Experience Re-Design Boosts Sales

  • February 09 2016
  • Resource: Loyalty Today
  • Christina Rehklau

Over the past several weeks, Goodwill of the Olympics and Rainier Region unveiled new retail stores that are delighting shoppers and improving sales. The effort to modernize up to thirty existing stores includes a new floor layout for Goodwill...Read More

Making Content Marketing Effective: Choose the Right KPIs

  • February 01 2016
  • Resource: Loyalty Today
  • enrico ciampini

I’m worried about the future of Content Marketing. According to the 2016 Content Marketing Benchmark Study, only 30% of surveyed marketers consider their programs effective, down from 38% the year prior. Organizations are spending more...Read More

The Black Box of B2B Content Marketing

  • January 22 2016
  • Resource: Loyalty Today
  • Christina Rehklau

Content marketing has officially turned the corner from trend to cornerstone of an effective marketing strategy. Most companies are doing some form of content marketing. Unfortunately without a clear view of what you are trying to accomplish and...Read More

Re-tuning the B2B Sales Role for 2016 and Beyond

  • January 06 2016
  • Resource: Loyalty Today
  • Christina Rehklau

Buyers today are informed, digitally savvy and squarely in the driver’s seat in terms of how and when they want to talk to sales. As we illustrated in The Death of the Sales Funnel Infographic, the game has changed.  If...Read More

Top 5 Reasons You Need to Implement Sales Enablement in 2016

  • December 16 2015
  • Resource: Loyalty Today
  • Christina Rehklau

The Aberdeen Group recently released a report on Why Sales Enablement is a Must Have. Aberdeen’s research discovered that 60% of best-in-class organizations have a formal competency to ensure that marketing has extensive visibility into...Read More

Improving the Retail Customer Experience for Haute Couture Collaborations

  • December 11 2015
  • Resource: Loyalty Today
  • Christina Rehklau

Fast fashion retailer H&M recently launched its latest haute couture collaboration with French design house Balmain. Within minutes of the launch, the line sold out both online and in stores, leaving hordes of frustrated and...Read More

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