Invest in Your Frontline Employees to Create Valuable Customer Engagement

  • September 01 2017
  • Loyalty Management: Articles
  • Mindy Shouse

Nearly every marketer and loyalty program manager today can recite industry mantras about the value of omnichannel interactions and the importance of rich, relationship-building customer experiences. But in the 20 years of designing, building...Read More

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THE LOYALTY PULSE SURVEY

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Do you feel there is a lack of competitive benchmarks, technology metrics, objective technology assessments, or shared industry terminology that hinders your ability to effectively implement CX efforts?