Geoffrey Insurance Success Story: Interactive, Personalized Video Enhances Customer Engagement

  • September 01 2017
  • Loyalty Management: Articles
  • Pitney Bowes Team

Increased understanding of customer policies, enhancing customer satisfaction and boosting retention, through interactive, personalized video – online and in real timeProviding more personalized service in a digital world  Facing the...Read More

3 Steps to Preparing a Roadmap to Customer Engagement Transformation

  • August 01 2017
  • Loyalty Management: Articles
  • Manmohan Gupta

The goals of digital transformation (DX) of customer engagement—the hyper-personalization, relevancy, real-time feedback and on-the-fly agility—none of that is possible without access to relevant data available at the right time. But...Read More