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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
I can’t take seeing yet another article extolling the virtues/lambasting the shortcomings of NPS. So I want to lay it all on the table – the good, the bad and the ugly – and try to offer a balanced assessment that neither...Read More
“Welcome to The Eatperience. Would you like great food and drink … or would you prefer to enjoy an outstanding experience?”OK, this is a false dichotomy: consumers want both, and the choice is never that stark. (Two...Read More