Making CX a Differentiator in the Insurance Industry

  • May 01 2017
  • Loyalty Management: Articles
  • Michael Hannay

Trust is a fundamental and emotional attribute that consumers look for when selecting an insurance provider. For insurance marketers, fulfilling the expectation of trust is an integral part of setting the foundation for building the customer...Read More

The Melding of Marketing and Technology – Where do you Fit?

  • April 03 2017
  • Loyalty Management: Articles
  • John Bartold

You would need to be completely off the grid to be unaware of the rapid evolution of marketing.  While smaller changes have been unfolding over the years, we have recently hit a not-so-subtle tipping point signaling a new era. Marketing...Read More

Are you on the Customer Centric Radar?

  • April 03 2017
  • Loyalty Management: Articles
  • Don Graumann

Simplicity is an ally to progress.  Complexity is an enemy to progress.  Customer centric marketing is a fuzzy concept, but it does not need to be complex.  And, if we are responsible marketers, we are pursuing it on some level...Read More

How Technology Enables a Personalized and Consistent Cross-channel Customer Experience for the Quick Service Restaurant Consumer, and the Role of Services

  • March 01 2017
  • Loyalty Management: Articles
  • Tad Fordyce

Evolving consumer attitudes, desires and technology preferences make it critical for marketers to know how to engage their customers in a compelling, authentic manner.  To sustain growth, brands must create a customer experience that builds...Read More

What Influences Brand Loyalty in the Automotive Industry

  • March 01 2017
  • Loyalty Management: Articles

17.55 million consumers bought new cars in 2016 and as the advancements in technology lead to automotive innovations, the industry continues to propel in growth. But the rise in innovation is creating new factors automotive marketers must consider...Read More

Are We Limiting Loyalty’s Potential?

  • February 01 2017
  • Loyalty Management: Articles

Marketers are always looking for the next breakthrough to cut through the media clutter and capture the attention of the consumer.  Agencies, software providers and consultancies are more than happy to provide a continuous flow of shiny...Read More

Travel Industry Alert – What’s Trending in Loyalty in 2017

  • February 01 2017
  • Loyalty Management: Articles

It’s expected that the majority of US marketers will allocate more money to their loyalty budgets this year. Program enhancements are well underway to create unique and memorable experiences for loyalty members within the travel industry...Read More

Enhancing Customer Loyalty, One Live Moment at a Time

  • January 03 2017
  • Loyalty Management: Articles
  • Steve Bernstein

Live marketing is a strategy leveraged by marketers to provide customers with a unique one-to-one experience throughout their customer journey based on digital interactions. Marketers talk a lot about real time marketing but live marketing goes...Read More

What’s Trending in Retail This New Year?

  • January 03 2017
  • Loyalty Management: Articles
  • Mary Ann Charlton

Consumers spent $3.45 billion on Cyber Monday well surpassing forecasts and hitting a new all-time record. It’s a strong indication that retail will be in full force this year. How can you take advantage? As retailers continue to work to...Read More

Maximize the Potential of Your Loyalty Members

  • December 01 2016
  • Loyalty Management: Articles
  • Jennifer Browers

As the renowned management consultant Peter Drucker once said, “The purpose of a business is to create and keep a customer.” To that end, as marketers we often ask ourselves: every customer has potential, right? Wrong. Unfortunately...Read More

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