Putting the Customer Above the Brand: A Q&A with Moosejaw on Improving Customer Experience and Engagement

Ever since its founding in 1992, Moosejaw has delivered quality outdoor gear with a touch of Moosejaw Madness. The brand differentiates itself by using humor in its marketing and customer interactions. Beyond the marketing, Moosejaw supplies its customers with products from top outdoor brands both online and in-store.   Moosejaw recently launched its Moosejaw ReTrail platform, allowing customers to access a marketplace of used goods. Moosejaw customers can buy and sell gently used....

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