Publix: Cultivating Customer Loyalty by Enhancing the Customer Experience
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One of the 10 largest-volume supermarkets in the U.S., Publix operates in seven states and will soon add Kentucky to its footprint, with locations planned in Lexington and Louisville. With 250,000 associates and 1,351 stores, Publix is the fastest-growing privately held supermarket in the U.S.   Founded in 1930 in Winter Haven, FL, by George W. Jenkins — affectionally referred to as “Mr. George” by Publix associates — the brand remains true to its roots and....

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