Mad About Great Service: A Q&A with Teriyaki Madness on Using Integrated Technologies and Delivering an Exceptional Customer Experience
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The concept that would eventually become Teriyaki Madness was conceived by two brothers, Rod and Alan Arreola, and their cousin, Eric Garma, while living in Seattle, WA. During college, the trio worked in local mom-and-pop shops and developed a passion — some might call it a madness — for the cuisine. The first Teriyaki Madness opened in Las Vegas, NV, in 2003; franchising began in 2005. In 2012, the Teriyaki Madness founders were bought out by one of their investors, Michael....

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