Empowering Customer-Facing Employees: How The Coffee Bean And Tea Leaf Baristas Personalize the Cust

The Coffee Bean and Tea Leaf built its customer engagement on habits. For many customers, the routine of a morning coffee on the way to work brought them into the café chain daily. This consistent interaction allowed The Coffee Bean and Tea Leaf to elevate its customer experience. In the 60s, The Coffee Bean and Tea Leaf created the blended iced coffee. This new drink provided regulars with a unique and enjoyable experience, ultimately starting the specialty coffee craze in the United....

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