MGM Improves the Gaming Experience

  • January 29 2019
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

My extended family has a tradition. Each year, when we gather for Christmas, we play a family poker game. That’s really the only time I ever play poker, and I always lose all my money. In short, I’m a terrible player. I’m sure I...Read More

The Family Coppola Executive Discusses Customer Loyalty (Part I)

  • January 28 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

When your company was founded by and reflects the name of the director of The Godfather, you’re probably headed for success. The Family Coppola has been leading in various ventures, from The Coppola Hideaway resorts to a quarterly literary...Read More

For Eyes’ Vision for Customer Loyalty in Optical Retail: Part I

  • January 24 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

The bespectacled among us know the drill. Once every year or two, you get your eyes checked, and if things have changed enough (and you usually know in advance whether or not that’s the case) you get a new prescription. Once you’ve got...Read More

Papa John’s Reinvests in Core Values

  • January 23 2019
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

I worked as a pizza delivery driver for several years when I was in my early to mid-20s, until I got my bachelor’s degree in 2007. (I also did another stint as a driver after I got my master’s in 2011.) For a kid with no professional...Read More

MGM Executives Discuss Gaming Experience Improvements

  • January 21 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

On May 14, 2018, the Supreme Court overturned PASPA (the Professional and Amateur Sports Protection Act), a 1992 law which effectively outlawed sports betting nationwide. The impact was both immediate and immense to consumers and the gaming...Read More

Papa John’s Discusses Brand Relaunch

  • January 17 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

Papa John’s is a pizza restaurant franchise company. It has over 5,100 stores operating in the United States and 44 other countries. In 2002, the company became the first national pizza chain to make online ordering available to all US...Read More

AMC Theatres Vice President Takes Disruption Head On

  • January 15 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

AMC Theatres is an American movie theater chain founded it 1920. It has the largest share of the American theater market, ahead of Regal Entertainment Group and Cinemark Theaters. After acquiring Odeon Cinemas, UCI Cinemas, and Carmike Cinemas in...Read More

AMC Theatres Focuses On the Movie Experience

  • January 11 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

I love going to the movies. I love ordering an enormous popcorn and soda, sitting in a folding seat at the end of a long row, turning my eyes up to a huge screen, and waiting for the previews. I love the feel of the carpeted aisles under my feet...Read More

For Delta Private Jets, Creating a Life of Luxury is an Everyday Goal

  • December 21 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Delta Private Jets has been in the luxury air travel business for more than 30 years, and is growing rapidly as the industry increases in altitude. The company has more than 70 aircraft in the fleet. Lauren Davis, director for brand strategy and...Read More

Canadian Red Cross Improves Customer Insights and Corporate Social Responsibility

  • December 12 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

At the 2018 Customer Expo conference, Loyalty360 recognized a variety of brands for the work they have done to improve the customer experience. Some had excellent outreach programs, while others enhanced CX through employee engagement. Still...Read More

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