For Eyes’ Vision for Customer Loyalty in Optical Retail: Part II

  • February 05 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

This is the second part of our interview with Jose Costa, CEO of For Eyes. To read Part I, click here.  At MAACO, you looked at taking operation pieces out of the way. It seems like you’re doing similar things here, letting doctors be...Read More

The Family Coppola Tells a Story, Shares a Lifestyle

  • February 04 2019
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

“In vino, veritas.”   There’s nothing quite like savoring a glass of wine. Once my college days were behind me, once I grew out of drinking Pabst Blue Ribbon, I came to appreciate uncorking a good bottle and spending the...Read More

For Eyes Shoots for Customer-Centricity

  • January 31 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

We don’t typically get excited about spending money on the things we need. Oil for the car? A routine pain. New drywall after your kids go too rowdy? Woof. The excitement of buying stuff we don’t need trumps these experiences by far. ...Read More

MGM Improves the Gaming Experience

  • January 29 2019
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

My extended family has a tradition. Each year, when we gather for Christmas, we play a family poker game. That’s really the only time I ever play poker, and I always lose all my money. In short, I’m a terrible player. I’m sure I...Read More

The Family Coppola Executive Discusses Customer Loyalty (Part I)

  • January 28 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

When your company was founded by and reflects the name of the director of The Godfather, you’re probably headed for success. The Family Coppola has been leading in various ventures, from The Coppola Hideaway resorts to a quarterly literary...Read More

For Eyes’ Vision for Customer Loyalty in Optical Retail: Part I

  • January 24 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

The bespectacled among us know the drill. Once every year or two, you get your eyes checked, and if things have changed enough (and you usually know in advance whether or not that’s the case) you get a new prescription. Once you’ve got...Read More

Papa John’s Reinvests in Core Values

  • January 23 2019
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

I worked as a pizza delivery driver for several years when I was in my early to mid-20s, until I got my bachelor’s degree in 2007. (I also did another stint as a driver after I got my master’s in 2011.) For a kid with no professional...Read More

MGM Executives Discuss Gaming Experience Improvements

  • January 21 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

On May 14, 2018, the Supreme Court overturned PASPA (the Professional and Amateur Sports Protection Act), a 1992 law which effectively outlawed sports betting nationwide. The impact was both immediate and immense to consumers and the gaming...Read More

Papa John’s Discusses Brand Relaunch

  • January 17 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

Papa John’s is a pizza restaurant franchise company. It has over 5,100 stores operating in the United States and 44 other countries. In 2002, the company became the first national pizza chain to make online ordering available to all US...Read More

AMC Theatres Vice President Takes Disruption Head On

  • January 15 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

AMC Theatres is an American movie theater chain founded it 1920. It has the largest share of the American theater market, ahead of Regal Entertainment Group and Cinemark Theaters. After acquiring Odeon Cinemas, UCI Cinemas, and Carmike Cinemas in...Read More

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