Joseph Beth’s New CEO Shares His Plan for Improved Customer Experience (Part II)

  • March 06 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

This is the second installment of our interview with Adam Miller, CEO of Joseph Beth Bookstores. For Part I, click here.     How do you think your customers are changing? Or how are customers in retail changing in general?  ...Read More

Jersey Mike’s Enlists UberEATS: Q&A Part II

  • March 04 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

This is the second installment of our conversation with Scott Scherer, Chief Information Officer of Jersey Mike’s Subs. You can read Part I here.  How did the partnership with UberEATS come about and how has it benefited Jersey Mikes? ...Read More

The Wyndham Rewards Evolution Part II

  • February 27 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

This is the second installment of Loyalty360’s interview with Eliot Hamlisch, Senior Vice President of Global Loyalty and Partnerships at Wyndham Hotels & Resorts.  You can read Part I here.  Are these new redemption options...Read More

The Wyndham Rewards Evolution Part I

  • February 27 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

Making major changes to a loyalty program is sometimes necessary, but it’s always a challenge. It can be make-or-break. If you’re listening to your customers, you may find that they have needs and desires that aren’t currently...Read More

Jersey Mike’s Innovates from Within: Q&A Part I

  • February 26 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

The fast, casual restaurant industry has grown considerably in the 21st century. Busy folks now enjoy a plethora of options for their lunch breaks, and accordingly, the competition between restaurants intensifies. To survive, a restaurant brand...Read More

Joseph Beth’s New CEO Shares His Plan for Improved Customer Experience

  • February 25 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

The digital revolution has had a profound effect on a variety of industries, but it has affected some more than others. As tangible products rapidly turn digital, many industries are finding themselves in the midst of a crisis of identify. Perhaps...Read More

Jersey Mike’s Tackles Innovation to Serve Customers

  • February 20 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

Who the heck doesn’t like a good sub sandwich? Many of us find ourselves eating one at least once a week. They’re simple but versatile. On a day you’re feeling good, you can load one up with lean meats and veggies. If instead you...Read More

Choice Hotels and the Art of Listening to Customers

  • February 14 2019
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

I’m not much of a traveler, but I hope to do more exploring in the future. These days, as I’m learning more about hotel reward programs, I’m coming to realize that today’s hospitality brands have some offerings that could...Read More

The Choice Approach to Listening and Creating

  • February 12 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

Customer retention in the hospitality industry depends heavily on cultivating consumer loyalty through offering relevant, meaningful experiences. These days, crafting such experiences means listening to consumers and gathering data that shows that...Read More

The Family Coppola Executive Discusses Customer Experience (Part II)

  • February 07 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

This is the second installment of our talk with Jennifer Leitman, EVP of Marketing for The Family Coppola. For Part I, click here.  How are you getting employees engaged in the Coppola Rewards loyalty program?   Our employees are our...Read More

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