Papa John’s Reinvests in Core Values

  • January 23 2019
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

I worked as a pizza delivery driver for several years when I was in my early to mid-20s, until I got my bachelor’s degree in 2007. (I also did another stint as a driver after I got my master’s in 2011.) For a kid with no professional...Read More

MGM Executives Discuss Gaming Experience Improvements

  • January 21 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

On May 14, 2018, the Supreme Court overturned PASPA (the Professional and Amateur Sports Protection Act), a 1992 law which effectively outlawed sports betting nationwide. The impact was both immediate and immense to consumers and the gaming...Read More

Papa John’s Discusses Brand Relaunch

  • January 17 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

Papa John’s is a pizza restaurant franchise company. It has over 5,100 stores operating in the United States and 44 other countries. In 2002, the company became the first national pizza chain to make online ordering available to all US...Read More

AMC Theatres Vice President Takes Disruption Head On

  • January 15 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

AMC Theatres is an American movie theater chain founded it 1920. It has the largest share of the American theater market, ahead of Regal Entertainment Group and Cinemark Theaters. After acquiring Odeon Cinemas, UCI Cinemas, and Carmike Cinemas in...Read More

AMC Theatres Focuses On the Movie Experience

  • January 11 2019
  • Resource: In-Depth Exclusive
  • Mark Johnson | Loyalty360

I love going to the movies. I love ordering an enormous popcorn and soda, sitting in a folding seat at the end of a long row, turning my eyes up to a huge screen, and waiting for the previews. I love the feel of the carpeted aisles under my feet...Read More

For Delta Private Jets, Creating a Life of Luxury is an Everyday Goal

  • December 21 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Delta Private Jets has been in the luxury air travel business for more than 30 years, and is growing rapidly as the industry increases in altitude. The company has more than 70 aircraft in the fleet. Lauren Davis, director for brand strategy and...Read More

Canadian Red Cross Improves Customer Insights and Corporate Social Responsibility

  • December 12 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

At the 2018 Customer Expo conference, Loyalty360 recognized a variety of brands for the work they have done to improve the customer experience. Some had excellent outreach programs, while others enhanced CX through employee engagement. Still...Read More

Cinemark Executive Discusses the Importance of Customer Experience

  • December 11 2018
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Cinemark is an American movie theatre chain owned by Cinemark Holdings. It is headquartered in Plano, Texas, and operates 541 theaters with a total of 6,014 screens in the United States and Latin America. Its circuit is...Read More

Lenovo Personalizes While Maintaining Product Consistency

  • December 06 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

Lenovo is a Chinese multinational technology company with headquarters in Beijing, China and Morrisville, North Carolina. With 52,000 employees in over 160 countries and just over $43 billion in revenue, Lenovo is doing its best to adapt to shifts...Read More

GE Healthcare Discusses Customer Experience and Loyalty Technology

  • December 03 2018
  • Resource: In-Depth Exclusive
  • Loyalty360 Editorial Staff

GE Healthcare is the $19 billion healthcare business of GE. The company provides medical imaging, monitoring, biomanufacturing, and cell and gene therapy technologies. It also offers diagnostics, therapeutics, and monitoring through intelligent...Read More

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