Q&A with Chris Suess, Head of Loyalty and CRM at Shell Oil Products US

  • August 24 2022
  • Resource: In-Depth Exclusive

Chris Suess is the Head of Loyalty and CRM at Shell Oil Products US, a subsidiary of Shell plc, the latter of which is a leading multinational energy company with operations in 70 countries with over 13,000 employees in the U.S. alone. Loyalty360...Read More

Fazoli’s Serves Up Loyalty with a Side of Delicious Rewards

  • August 22 2022
  • Resource: In-Depth Exclusive

Founded in 1988, Fazoli’s fast-casual restaurant specializes in Italian dishes in a fun, family-friendly atmosphere. One might think the restaurant, known in part for its unlimited fresh breadsticks, originated in an Italian grandmother...Read More

Shell Celebrates a Decade of Loyalty Rewards

  • August 19 2022
  • Resource: In-Depth Exclusive

With Americans feeling the squeeze on their wallets tighter than ever, brands are looking for ways to ease the strain. As customer loyalty programs dive deeper into experiential rewards, Web3 content and personalized perks, some rewards remain...Read More

Q&A with Bob Bafundo, COO Wings and Rings

  • August 10 2022
  • Resource: In-Depth Exclusive

Bob Bafundo is the COO of Wings and Rings, a Cincinnati-based sports restaurant with locations across the U.S. and internationally. With the recent expansion and more growth in store, the restaurant recently began to test robotics to assist with...Read More

Wings and Rings Flies Toward Future Growth with AI Integration

  • August 05 2022
  • Resource: In-Depth Exclusive

Wings and Rings, the Cincinnati-based sports restaurant, is no stranger to innovation. In fact, the restaurant is partially responsible for popularizing everyone’s football favorite, Buffalo-style hot wings, to the masses. Americans eat 1...Read More

Q&A with Gabriel Trujillo, Vice President of Customer Marketing at Sally Beauty

  • July 19 2022
  • Resource: In-Depth Exclusive

Gabriel Trujillo is Vice President of Customer Marketing at Sally Beauty Holdings, an international specialty retailer of professional salon products and beauty supplies, with almost 5000 locations throughout the United States, Canada, Latin...Read More

Q&A with Andrew Sonnichsen, VP, Loyalty Program Management at Cinemark

  • July 18 2022
  • Resource: In-Depth Exclusive

Andrew Sonnichsen is the VP, Loyalty Program Management at Cinemark, a leader in the motion picture theater industry with over 500 theaters in the U.S. and Latin America. Loyalty360 CEO Mark Johnson met with Andrew Sonnichsen to discuss the brand...Read More

Customers Respond Quickly to Sally Beauty DoorDash Partnership

  • July 15 2022
  • Resource: In-Depth Exclusive

Beauty may be in the eye of the beholder, but it doesn’t come free On average, women spend up to $80 and 11 hours a month on their hair and $115 on makeup and beauty treatments. Beauty may be in the eye of the beholder, but it is also in...Read More

Q&A with Ami Desai Mathur, Chief Commercial Officer of Jeni’s Splendid Ice Cream

  • July 11 2022
  • Resource: In-Depth Exclusive

Ami Desai Mathur is the Chief Commercial Officer at Jeni’s Splendid Ice Cream, an artisan ice cream company with national retail distribution and storefront locations. Loyalty360 CEO Mark Johnson met with Ami Desai Mathur, Chief Commercial...Read More

Exploring the Cost of Premium Loyalty Programs

  • July 08 2022
  • Resource: In-Depth Exclusive

Paid subscription programs, often called premium loyalty programs, are services offered to customers for a fee and provide exclusivity for members and added benefits paid for up front. Some examples of widely successful premium loyalty programs...Read More

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