KONG Box Becomes King of Dog Toys and Treats | Q&A With Brandon Delgrosso, general manager of KONG Box.

  • September 28 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

  For decades, KONG has made toys and training tools that best fit your pet's individuality, personality, and specific needs. In this interview with Loyalty360 CEO Mark Johnson and Brandon Delgrosso, general manager of KONG Box, discuss...Read More

Loyalty360 Q&A: Marina MacDonald and Brenda Eddy, Red Roof, PT. I

  • September 25 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 Red Roof has been a mainstay in the lodging industry in the U.S. for about 50 years, and has a full suite of affordable brands to choose from. Mark Johnson from Loyalty360 had the chance to talk with Marina MacDonald, Chief Marketing...Read More

KONG Box Becomes King of Dog Toys and Treats

  • September 24 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

  This year, when many consumers found themselves stuck working from home— or maybe not even working at all because of the pandemic —pet care supplier KONG decided to ask people how much their dogs were helping them through the...Read More

Apricot Lane Boutiques Growing Customer Base with Local ownership, PT. II

  • September 23 2020
  • Resource: In-Depth Exclusive
  • Tim Pennington, Loyalty360

  Here is Part II of a recent Q&A we did with Stewart; you can read Part I here, and also watch a video interview with him here. Patrick Stewart is CEO of Apricot Lane Boutiques, which has 75 locations throughout the U.S. and growing. He...Read More

Listening to Customers Drives Guests to Red Roof

  • September 22 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 Marina MacDonald and Brenda Eddy have spent their careers as top marketers at Red Roof making sure guests of the hotel chain received timely information and updates on their rewards program. But when the pandemic shut down many businesses...Read More

Apricot Lane Boutiques Growing Customer Base with Local ownership, PT. I

  • September 21 2020
  • Resource: In-Depth Exclusive
  • Tim Pennington, Loyalty360

 Patrick Stewart is CEO of Apricot Lane Boutiques, which has 75 locations throughout the U.S. and growing. He has an extensive career in retailing, and came to Apricot Lane in 2018 after a three-year stint as chief marketing officer for Sears...Read More

Best Western and SureStay a Sure Success | Dorothy Dowling at Best Western, Part II

  • September 18 2020
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

 In Part I of Loyalty360’s Mark Johnson’s interview with Best Western’s Dorothy Dowling, senior vice president and chief marketing officer, she spoke about the meaning of customer loyalty, how affiliating with Best Western...Read More

Authors & Academia Podcast: Tom Nichols’ Death of Expertise Examines How Public Has Grown Increasingly Hostile to Experts, PT. II

  • September 17 2020
  • Resource: In-Depth Exclusive
  • Loyalty360

  Tom Nichols could impress anyone by the fact that he is a five-time Jeopardy! champion, and ranks as one of the best who has played the TV game. Add to it that he is a professor of National Security Affairs at the U.S. Naval War College...Read More

Frequency is Magic at Apricot Lane Boutiques

  • September 16 2020
  • Resource: In-Depth Exclusive
  • Tim Pennington, Loyalty360

 Much like politics, Patrick Stewart believes all shopping should be local. The CEO of Apricot Lane Boutiques says that, despite a recent spate of national store clothing retailers shuttering many of their locations, their national brand of...Read More

Authors & Academia Podcast: Tom Nichols’ Death of Expertise Examines How Public Has Grown Increasingly Hostile to Experts, PT. I

  • September 15 2020
  • Resource: In-Depth Exclusive
  • Loyalty360

  Tom Nichols could impress anyone by the fact that he is a five-time Jeopardy! champion, and ranks as one of the best who has played the TV game. Add to it that he is a professor of National Security Affairs at the U.S. Naval War College...Read More

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