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YOUR GATEWAY TO THE WORLD OF CUSTOMER LOYALTY
Many companies feel they are at least adequate when it comes to customer service, but the author and consultant Jay Baer suggests organizations should take a closer look at their efforts. Even the ones that are doing a satisfactory job could be...Read More
As a well-known operator of transportation supply chain management products and various rental truck services, Ryder exists in a rather specialized sector of the rental industry. Even though it will rent to individuals should the opportunity arise...Read More
Many brands today (the most successful ones anyway) are continually looking for new and better ways to connect with customers on deep and meaningful levels. Simply offering exceptional service and superior products will not always win brand...Read More
After getting its start in the late 1970s as the world’s first independent developer of video games, Activision continues to excel as one of the preeminent third party developers in existence today. It consistently releases some of the best...Read More
Customer experience is more than a few canned lines and a survey on the way out. Building a true bond with customers is about making them feel at home when interacting with the brand and providing them with a shopping experience that is simple...Read More
Since the Portland Trail Blazers have set off on a continuous customer journey, building deeper, more personalized fan relationships, executives have honed in on a key area of engagement: Mobile. “I think that a lot of what we&rsquo...Read More
JetBlue is on a mission to offer a customer experience that is simple, consistent, flexible, convenient and valuable. This high level of customer engagement has always been a key strategy, and it is a philosophy that is clearly reflected in the...Read More
“Less, definitely less,” says William Bleuel, Professor of Decision Sciences at Pepperdine University in Southern California, when asked if Millennials are more analytical or less analytical than previous generations. &ldquo...Read More
Take a stroll throughout almost any mall or shopping center and you are likely to come across a very familiar site. Perfect for a quick snack of even an entire meal, Auntie Anne’s has been a big part of many people’s lives for years...Read More
Last week, leading customer experience professionals and industry experts seeking to understand what the convergence of digital technology, innovation and disruption means for the business and marketing landscape gathered at Pegaword 2016, which...Read More
January 23,2025
January 09,2025
December 18,2024