How Does QVC Stay on Top of the Customer Loyalty & Customer Experience World?

  • September 01 2016
  • Resource: In-Depth Exclusive
  • Jim Tierney, Loyalty360

QVC knows a little something about memorable customer experiences, acquiring and retaining customers, and driving significant brand loyalty. In its 27-year history, QVC, the world’s leading video and ecommerce retailer, has shipped more...Read More

Customer Relationship Management and the Seamless Border at Pitney Bowes

  • August 31 2016
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Though it’s almost 100 years old, Pitney Bowes is one the biggest players in ecommerce, particularly in the area of cross-border shipping. Through several acquisitions and in-house initiatives, it has leveraged its vast experience with...Read More

Allstate Rewards® Loyalty Program goes the Extra Mile to Encourage Safer Driving

  • August 30 2016
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

Allstate Rewards is a unique loyalty program in that it doesn’t reward its members like many other programs just to get them into the store or to make more frequent or higher-priced purchases once they are there. Instead, they reward its...Read More

Getting to Know You: Brand Loyalty and Community Interaction Go Together for Pizza Ranch

  • August 29 2016
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

Pizza Ranch is a fast-casual chain of restaurants with180 locations spread across 13 Upper Midwest and Plain states. Founded in 1981, it serves mostly smaller markets leaving the larger cities to the bigger national chains.   Loylaty360...Read More

How Georgia Used Social Media to Cost-Effectively Undertake Customer Relationship Management

  • August 27 2016
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

In 2010, as part of the federal stimulus to boost the economy, funds were earmarked to promote the use of broadband Internet and other technologies in all 50 states. Many states, like Georgia, turned to social media to promote the various efforts...Read More

Customer Centricity Top Priority for AccorHotels Loyalty Program

  • August 26 2016
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

For some, eight years may sound like a lifetime. In terms of building and perfecting an effective loyalty program, however, eight years goes by in the blink of an eye. AccorHotels can attest to the challenge of building a program from the ground...Read More

The San Francisco 49ers Win Customer Loyalty On and Off the Field

  • August 26 2016
  • Resource: In-Depth Exclusive
  • James M. Loy, Loyalty360

As a sports franchise, the San Francisco 49ers are one of the most recognizable brands in the industry. In the past few decades, the team has won five Super Bowl Champions and have supported a number of Hall of Fame players including Joe Montana...Read More

Brand Loyalty is in the Air at Cincinnati/Northern Kentucky International Airport

  • August 25 2016
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

“Airports are just now really trying to get into the brand experience and what it is to be a specific brand,” says Brian Cobb, vice president of customer experience for the Cincinnati/Northern Kentucky International Airport (CVG...Read More

Customer Experience Runs Deep in the Culture at Chobani

  • August 24 2016
  • Resource: In-Depth Exclusive
  • Mark Johnson, Loyalty360

One of the most recognized yogurt brands in the U.S., Chobani was founded in 2005 when Hamdi Ulukaya resurrected a food processing plant in New Berlin, New York that was scheduled to be closed by Kraft Foods. With a new yogurt master and several...Read More

App-based Loyalty Program Seeks to Enhance Customer Experience

  • August 23 2016
  • Resource: In-Depth Exclusive
  • P.F. Wilson, Loyalty360

“I’m not necessarily interested, believe it or not, in getting more and more money out of the consumer each time they visit,” says Craig Dunaway, President of Penn Station East Coast Subs about the chain’s new loyalty app. ...Read More

Displaying results 1161-1170 (of 1362)
 |<  <  113 - 114 - 115 - 116 - 117 - 118 - 119 - 120 - 121 - 122  >  >| 
Membership and Pricing

Videos and podcasts

Membership and Pricing