Welcome to What We’re Hearing, our Loyalty360 podcast in which we talk about customer experience and customer loyalty with some of the country’s best-known brands. Today we’re talking with Scott Keyes, founder of Scott’s Cheap Flights, an online service that digs through thousands of flights each day looking for the best bargains.
And he and his staff find great bargains--$300 round trip from New York to Paris, $400 round trip from the U.S. to New Zealand, $400....