USPS Takes Customer Experience into the 21st Century

“I love how the postal system has this financial emotional meltdown every three to five years,” comedian Jerry Seinfeld said to the Tonight Show audience a few years back, “that their business model from 1630 isn’t working anymore. I can’t understand how a twenty-first-century information system based on licking, walking, and a random number of pennies is failing to compete.” Funny stuff, except that the United States Postal Service is competing and indeed....

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