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As a sports franchise, the San Francisco 49ers are one of the most recognizable brands in the industry. In the past few decades, the team has won five Super Bowl Champions and have supported a number of Hall of Fame players including Joe Montana, Jerry Rice, and Ronnie Lott just to name a few. This has certainly helped the team win a passionate following and a tremendous amount of customer loyalty.
However, much can also be said for the exceptional customer engagement that....
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