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Ramesh Ramakrishnan, Head of IT in the Middle East for Zurich International Life, ponders the question. How much time, he was asked, does digitizing and scanning documents save an insurance company during an application process. Eighty percent of the workload, he says, and up to half a day in terms of time with one application. “Typically, when we sell life insurance policies to customers, most applications contain many supporting documents,” Ramakrishnan says. “These....

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