Technological Innovations Underline Chili’s Movement Toward Digital Customer Engagement

Chili’s was founded in 1975 and has grown into a chain including more than 1,550 locations in 30 countries. To personalize the customer experience, Chili’s officials have searched for innovations that will streamline a guest’s experience, while allowing the company to better grasp what it’s looking for in casual dining. The answer, the company hopes, is the implementation of tabletop tablets. These tablets are a new way for customers to engage with Chili’s....

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