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If you run a business, dealing with voice or Internet providers can be a challenge. The providers supply a vital lifeline to your organization but dealing with them is sometimes difficult and frustrating. Verizon Enterprise Solutions recognizes this and has taken steps to build a more robust VoC process it calls Customer Experience Investigation, or CXI. With this new approach, Verizon is able to engage in extensive customer journey reconstruction, tracking users through touch points such as....
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