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Red Robin Takes Customer Experience Beyond the Table

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“I think the biggest challenge we’re facing right now is the growing demand for off-premise dining,” says Red Robin President and CEO Denny Marie Post. “We are becoming as much a source as we are a destination for food. That brings with it new demands in terms of digital access for the guest and integrating everything with our loyalty program.”
 
One of the most challenging aspects has been the integration, or lack of, with third-party delivery services such as GrubHub, Door....

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